FAQ
I HAVE NOT RECEIVED ANY CONFIRMATION MAIL, STILL HAS MY ORDER BEEN PROCESSED WITHOUT ANY PROBLEM?
If the payment (method) that you used to give your order was charged, your order has been processed regardless of confirmation mail. However, you can still find your confirmation mail. To find it, you should check your spam mail folder. In addition to this, you can check your mail address to make sure that it is correct. If you still haven’t received it after this checkings you can write us at info@artucky.com.
Can I revise the products I ordered?
If your order has not been shipped, you can revise your order. In order to do that, please contact us via info@artucky.com so that we can help you.
What about Cancelation? Can I Cancel My Order?
Like revising process, if your order has not been shipped, you can cancel your order without any problem and we will refund.
If shipping of your order was started, we cannot cancel your order.
Please contact us for your questions about that process. You can contact us via info@artucky.com.
Can I change my shipping/delivery address?
If your order has not been shipped, you can change your delivery address. For any changes about to the deliery address, please contact us via email.
In which countries do you deliver?
We are delivering to the countries below:
United States
United Kingdom
Netherlands
Germany
Italy
Australia
Austria
Beligum
Canada
Denmark
Finland
France
How soon will my order arrive?
Almost all orders are prepared the next business day from the your order’ confirmation day. Then, your order shipped the next business day. Arriving process varies country by country according to promotional and sales seasons.
You can see shipping time of each country by clicking this link Shipping
Can I Track My Shipment, If yes, How?
You will receive a tracking number via email. You can this number to track your order on our website.
In which Case Can I make An Exchange?
To be able to exchange or return, the following conditions must be met:
- The products to be returned must be within the exchange and return period. This period is 30 calendar days from the delivery date of the order.
- The products to be returned must be undamaged and unused.
In case the returned product is not in perfect condition, ARTUCKY reserves the right to make a partial refund of the product amount.
If you have not received all the products of your order despite different control processes, no refund will be made and a new shipment will be made with the missing products.
How Can I Make a Return or Exchange?
To request a return, please send us an email to info@artucky.com with your order number or full name and a photo of the item you wish to return. Our customer service team will evaluate your situation and respond as soon as possible. It is the customer's direct responsibility to ensure adequate packaging and deliver in perfect condition during return shipping. The customer is responsible for the condition of the product until it is delivered to ARTUCKY.
What is the Cost of a Return or Exchange?
If the reason for your return or exchange request is that you are not satisfied with the product or you want to change the size, you will have to pay the return or exchange shipping fee.
If the reason for the return or exchange is due to a defect in the product, you should contact us by sending an e-mail to info@artucky.com on the same day you receive the package, our customer service team will evaluate your situation and offer a suitable solution for your order.
How and When Will i Receive My Return or Exchange?
After we receive the returned items and check if the items are in perfect condition:
You will receive the corresponding refund within 1 to 3 business days using the same payment method you placed your order with.
In exchanges, the new cargo of the exchanged products will be processed on the next business day.